ORDER REFUNDS
Any refund granted will be processed based on the original form of payment.
LOST / STOLEN PACKAGES
If your package has been lost/stolen, please file a claim with the carrier listed on your shipping notification.
USPS Customer Service
1 (800) 275-8777
SHIPPING
We ONLY ship to addresses in the United States at this time.
We use USPS to ship First Class and our normal shipping time is 2-3 business days except for weekends and holidays. Once your order has been shipped,you will receive a confirmation email to track your package.
We do not ship on holidays and weekends. Orders placed on Fridays will be processed on the following business day.
Please make sure the address listed on your order is correct.If your address is incorrect and must be re-shipped, you will be responsible for the reshipping fee.
RETURNS
Any refund granted will be processed based on the original form of payment.
Due to the nature of our products, we cannot re-stock them after they have been shipped since we cannot guarantee that the contents have not been compromised.We will only accept returns on items that were damaged during shipping.Hence, all sales are final.
FAQ
What forms of payment do you accept?
Visa (credit and debit cards), Mastercard (credit and debit cards), American Express, Discover (US merchants only, Diner's Club, JCB, Paypal and Apple Pay
How long will it take before my order is shipped?
Please allow 2-5 business day for your order to be processed and shipped.
Check latest updates from our courier here
What shipping options do you offer?
Due to the nature of our products.We only ship anywhere in the United States via USPS first class at this time.
How do I track my package after it has been shipped?
As soon as your package has been shipped, you will receive an email notification that will contain a tracking number.This tracking number will be used to track your package.
What is the shelf life of your products?
Our products are best when they are used within 12-18 months.
How often should I use your Hair Essential Hair Oil?
You can use it as you please. However, we suggest using it every other night and massaging it into scalp to promote hair growth.
If you have any further questions, please contact us here
